FAQ

What's included with a $25 Full System Diagnostic?

-Complete Diagnostic service checks the most common area of computer failure

-An overview of problem causes and resolutions

-An estimated quote for full repair

-Our opinion on whether repair or replacement is the best option

How long does a typical diagnostic take?

-We can usually diagnose your machine in 24-48 hours, some cases can take longer.

-For quicker turn-around time ask us about our $50 expedited service option

Why is my machine running slowly?

-We run into three very common issues:

  • Virus Infections

Viruses perform a variety of malicious tasks such as holding your computer for ransom or collecting personal data to sell to 3rd parties. They slow your computer down and often display unwanted ads in the web browser you are using. If you'd like to run a quick virus check Microsoft provides a program that can quickly scan your machine for Virus infections. Find out if you need virus repair by clicking on this tool Here.

  • Hard Drive is starting to fail

Hard drive failure means that there are blocks (sections where data is stored) on your hard drive that are becoming non-readable/writeable. Failing harddrives will often result in a slow or completely unusable system and can sometimes result in data loss. For a Free tool to check your Hard Drive blocks click Here

  • Lack of System Memory

System memory, or sometimes referred to as RAM, is used to temporarily store data before it is processed by the processor. A good indication that your system needs more system memory installed is if your computer really bogs down when you open multiple programs at one time.

We recommend the following quantity of System Memory for each Operating System:

  • Windows Vista/7/10 - 2GB for basic users
    4GB+ for advanced users

To check your installed system memory, follow the link by clicking Here

If you'd like us to check any of this out for you, no problem, we provide free diagnostics!

 

Signs that you need virus repair

  • Slow web browsing or no Internet connection
  • Slow overall performance
  • Pop-ups and/or unrecognized software
  • Programs promising to fix your machine for a fee